Where can one even begin with this overstaffed, yet underserviced, black hole? I went in to have a very straightforward procedure done, and left frustrated and without having my automobile serviced. The man behind the counter with whom I had the displeasure of sharing air with managed to ignore everything I told him, all the while maintaining a deplorable disposition. I was told that I would have an appointment, first thing in the morning and only after waiting for several hours was I informed that I was possibly the 900th person on the list and it was unlikely that anything would get done that day and that they don't do "appointments". I am not an imbecile, so for me to feel as though there was a complete breakdown in communication between the representative and myself says a lot. I work with customers every day with complex needs and understand how difficult some people can be, yet I not only felt as though a sub-par level of service was provided to me, but that I was also totally disrespected despite my efforts to be agreeable with the man. The representative decided that I was not worth his time from the beginning and treated me so.
I want to share this really bad experience with this dealership we went for a test drive and that was not the problem. Actually went pretty smoothly with pick the car and we're happy to proceed it's important to mention that we did get an appraisal on our car from 2 other Volkswagen dealership and they both came back with the same number of $9,500 however after few hours of negotiating with the dealership we agreed on their price which was exactly where the other two dealerships where but they quoted us $2,000 less for ours than anybody else at the same time they also said they never lose the deal to one of their competitors when I mentioned that one of their competitors was the one who gave us the quote on our car they said why are we bothering them with them if we can get that from the other dealership and we should go elsewhere I was quite in shock to hear a dealership sending us away to somebody else their own competitor so we will not be buying a car from them very dishonest to say at least and I strongly recommend not dealing with these people as there are many other dealerships out there and much more honorable and are not all about Penny crunching
The service department is with whom I have dealt with. Frankly, they are a bunch of arrogant crooks.
This is place for you if you get off on being treated poorly, do not value your time in the least, and enjoy watching multiple overweight and air-headed jackasses stand around. In those respects, this dealership has it all!
The Volvo service department goes above and beyond to help you with whatever you need. The knowledge and skill level of Walter is extraordinary. You can't get a better guy to diagnose and fix your Volvo. Also, Matt in parts is a gem and so pleasureable to work with. His customer service is impeccable. Thank you Mitchell for having such wonderful employees!
It was once an honest and helpful experience. Sadly, it no longer is.
Doug pleasure to deal with
Mitchell Auto Group is a US Car Dealer based in Simsbury, Connecticut. Mitchell Auto Group is located at 386 Hopmeadow St, Simsbury, CT 06070, USA.
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